We recently hosted a virtual feedback training session for line managers at Kent Fire and Rescue Service (KFRS), designed to enhance their skills in providing constructive feedback and fostering team development.

The Key Insights:

  • Effective Feedback Conversations
    Managers learned how to guide open, supportive feedback sessions that align expectations and address disappointment in a positive way, focusing on growth and development.

  • Leveraging Strengths
    The session emphasised the importance of working with individual strengths and motivations, helping managers engage and develop their teams more effectively.

  • Creating Learning Opportunities
    Managers were encouraged to think creatively about offering hands-on development opportunities, such as mentorship and cross-departmental collaboration, to support continuous learning.

  • Collaborative Development
    The training stressed the value of a joint approach to development, with both managers and candidates working together to set achievable goals and ensure mutual support.

Conclusion
This virtual training session helped enhance coaching skills and to provide candidates with clarity on their strengths and areas for growth, contributing to a supportive learning culture at KFRS.


Interested in empowering your line managers to deliver impactful developmental feedback?

Get in touch now to learn more about our tailored training sessions!