Mosserton Fire & Rescue Service (Telephone Role-play)

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Mosserton Fire & Rescue Service (Telephone Role-play)

Middle Manager

Cost available on request

The context is a fictitious Fire & Rescue Service.


Exercise Timings

Instructions: 20 minutes
Case Study: 20 minutes

Performance in this exercise is measured against the Leadership Qualities: Personal Impact, Outstanding Leadership, Service Delivery, Organisational Effectiveness.


The Candidate assumes the role of a generic Middle Manager in a fictitious Fire & Rescue Service with responsibility for one Wholetime and two On-Call Stations. The candidate needs to address a performance concerns with an on-call Watch Manager. The performance issues relate to reports from the Watch regarding the Watch Manager’s attitude to a number of areas, including a recent house-fire incident, a new initiative being trialled at their station, and towards the development of other on-call firefighters. The candidate will need to discuss these issues and reach agreement on ways forward to facilitate improvement.

Related exercises

Values Questionnaire

Cost available on request

includes feedback report and personalised values-based interview questions based on individual performance.

Exercise Length: 15 minutes
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