Why VCA’s CPG System?
Shropshire FRS were seeking external support to their promotions process to provide a transparent, unbiased, and expert service. They recognised that they neither had the expertise nor time to develop reliable assessment exercises, which can withstand best practice scrutiny and deliver valid results. They were pleased to feed into the exercise development phase by providing content research interviews and trial candidates, thereby having confidence that the exercises were relevant for their organisation’s needs.
Concerns Prior to the new Process
The main concern was how candidates might feel about using laptops/computers to complete their assessments; apart from a few issues logging-in with the first process, these were quickly resolved and this was not an issue.
When the global pandemic took hold the same month, Development Officer and Project Leader Donna Trowsdale confirmed that the projects would continue as planned, with the aid of some hastily developed but remarkably effective protocols to comply with new rules for social distancing.
An Online Assessment System
The CPG system was perfectly placed to meet Shropshire FRS’s needs without disruption, utilising VCA’s online assessment system for the two elements of the assessment, the Case Study and telephone Role-play.