Our clients currently use VCA’s assessment team, but when an FRS has an internally trained resource and are keen to reduce spending, is there a different way to use the CPG? The answer is yes, FRS’s can use their internal assessing team in conjunction with the CPG, provided they bear in mind the following:
The CPG for assessors is straight-forward to use, although, like any new system training is needed. We can deliver on-line training in how to navigate through the scoring and evidence screens.
Gathering evidence is the same, but the scoring system we developed is slightly different as it was designed to simplify results to be calculated as percentages.
We use evidence to support the scores and then we amalgamate these comments into the statements which appear in the developmental feedback reports. So, one is for client use, one for candidate use.
Our assessors are also the role-players, but without a lot of experience, this can be a difficult balance to get right. At Group/Strategic Manager level we record the roleplay audio in case the assessor needs to reflect back. They don’t need to do this at Crew Manager-Station Manager levels as the scripts are more manageable in addition to note-taking, but at GM and Strategic levels the scripts are more in depth and require more attention, particularly when they are new. It may be of benefit to record all your RPs to help the assessors, although be mindful about having clear guidelines on how long to store these and who has access to avoid future problems. Also bear in mind, listening back to an audio to assess from will at least double the time the assessors will need to complete their marking.
Feedback reports creation
Knowing how to trim the evidence and how to frame it in a way which a) is not too specific to the exercise (which most candidates will forget quickly) and b) will seem applicable to the real working environment and therefore be useful going forward, is a fine art, but one we can offer guidance on.
It’s only cost effective if the assessments can be completed efficiently. Practice makes perfect, but allow for it taking 2 or 3 times longer for new CPG assessors to complete each assessment to start with.
Factor in the additional turn around time for results. Most FRS’s hold interviews after the CPG so you need to make sure there isn’t too much pressure if the interviews are booked too close.